(If you are getting here from a search engine, the whole story is
at
http://www.omnux.com/kvandivo/laptop/ )
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From: "Services, Online"
To: "'kvandivo@ks.uiuc.edu'"
Subject: Reference Number:28203036
Date: Fri, 1 Oct 1999 10:13:01 -0500
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This is a computer-generated response confirming that your email request has
been received by Gateway. There is no need to respond to this message. All
inquiries are answered in the order they are received.
Your unique Reference Number for this message is 28203036. This number, as
well as your request for assistance, will be referenced in Gateways client
tracking software. This unique number is assigned to you along with the
particular issue you referenced in your email. Please include this number
in any further correspondence with Gateway on this particular matter.
In the future, if you have other questions unrelated to this particular one,
please complete the appropriate form located at
http://www.gateway.com/support/contact/. Upon submitting the form, a new
reference number pertaining to your new issue will be provided to you.
We ask that you do not send multiple e-mail messages (with the same
question) before you have received a response as this can cause confusion
and possibly delay your answer.
When replying back to Gateway, please leave the subject line unaltered.
We thank you for your inquiry.
****************************************************************************
**********
For your convenience, Gateway offers many support options.
**Updated Drivers**
One of the most popular features on our web site is our Driver Download
Library at http://www.gateway.com/support/product/drivers/index.shtml. There
comes a time in every computers life when a new BIOS, driver or software
patch is needed. Usually, the only reason to update a driver is if the old
one will not work with a new piece of hardware or software. We recommend
that you contact our support staff if you are unsure as to what you are
downloading or installing. Loading the wrong driver could have negative
effects to your computer.
**Frequently Asked Questions**
More commonly known as FAQs. As the name implies, this is a list of the most
common questions posed by our clients in an easy-to-understand form. If
you start here, you may not need to go any further.
http://www.gateway.com/support/faq/index.shtml.
**Monthly Newsletter**
Try our monthly newsletter called Lets Talk Tech at
http://www.gateway.com/support/newsletter/index.shtml.This letter contains
informative articles on everything from computer maintenance to how to
create your own HTML pages. PC Plain Talk at
http://www.gateway.com/support/book/index.shtml is another fun feature on
our site. This guide to PCs is not onlyinformative but entertaining as
well.
**Help Spot**
Your Gateway PC may have come with the HelpSpot CD. This intuitive
maintenance, diagnostic and educational software features handy how-to
videos, Internet software lessons, antiviral software and frequently
asked PC questions.
** Gateway Faxback Service**
The Gateway Faxback Service at 800-846-4526 can provide you with the same
support documents available in the Tech Docs section of the web site. You do
not need access to a computer. All you need is a touch-tonephone and a fax
machine. The following link contains more information on the Gateway Faxback
Service: http://www.gateway.com/support/start/faxback.shtml.
** Automated Troubleshooting System**
The ATS at 800-846-2118 allows you to press buttons on your touch-tone
phone in response to questions given to you regarding the problem or
situation youre experiencing.
**Gateways Dialup Server**
One of our latest support offerings is Gateways Dialup Server. Gateways
Dialup Server is a way to access www.gateway.com, our website, without
using an Internet Service Provider. Most of the site will function as it
does through a regular ISP, including gateway.com, the FTP site,
gateway.net, and yourware.com. The webemail submission page also works if
you wish to send an email to Client Care (you do, however, need an ISP to
retrieve a reply). All you need is Windows 95, Windows 98, or Windows NT
4.0, an internet browser, such as Netscape or Explorer, and a modem
connection. The phone number is 888-888-0520, the login is gwclient, no
password, and URL is www.gateway.com. For more information, check our
website at .
Online Client Support Team
Gateway