(If you are getting here from a search engine, the whole story is
at <A HREF=http://www.omnux.com/kvandivo/laptop/>
http://www.omnux.com/kvandivo/laptop/</A> )




<PRE>
From kvandivo@caracas.ks.uiuc.edu Mon Nov 15 17:33:00 1999
Date: Mon, 15 Nov 1999 17:33:00 -0600
From: Kirby Vandivort <kvandivo@caracas.ks.uiuc.edu>
To: "ERT, NSC" <ERT2@gateway.com>
Subject: Re: GATEWAY
Message-ID: <19991115173258.A2275@caracas.ks.uiuc.edu>
References: <DB9B0DC87219D111B9F50000C11084E101FDF6B7@nsc-118.gw2k.com>
Mime-Version: 1.0
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X-Mailer: Mutt 0.95.5i
In-Reply-To: <DB9B0DC87219D111B9F50000C11084E101FDF6B7@nsc-118.gw2k.com>; from ERT, NSC on Mon, Nov 15, 1999 at 03:21:26PM -0600
Status: RO
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I should be available to call you next Monday.  Thank you for your
quick response, and I encourage you to look at the web page that I have
set up for the laptop which thoroughly describes the situation.  It is
located at:

   http://www.ks.uiuc.edu/~kvandivo/laptop

Thank you,

Kirby

On Mon, Nov 15, 1999 at 03:21:26PM -0600, ERT, NSC wrote:
> Dear Mr. Vandivort,
> 
> This email is in reference to the complaint that was filed with the Better
> Business Bureau.  I apologize for any inconvenience which you may have
> experienced in dealing with Gateway.  I understand that you will be out of
> town for a week, please contact me at your earliest convenience to further
> discuss this issue.  I can be reached at 1-800-846-2042 extension 26947.  My
> normal working hours are from 8:00 AM to 5:00 PM, central time.  I look
> forward to speaking with you to resolve this complaint.
> 
> Thanks,
> Mike Osterholt
> Executive Response Specialist

-- 

Kirby Vandivort                      Theoretical Biophysics Group
Email: kvandivo@ks.uiuc.edu          3051 Beckman Institute
http://www.ks.uiuc.edu/~kvandivo/    University of Illinois
Phone: (217) 244-5711                405 N. Mathews Ave
Fax  : (217) 244-6078                Urbana, IL  61801, USA
</PRE>