Thank you. Your complaint has been forwarded to the BBB shown below for handling. Please print out a copy of this page and include it with any attachments sent to the address below. If the information is complete, and the complaint is eligible under BBB guidelines the BBB will send the complaint to the company and request a response. Please allow three to four weeks for the BBB to contact you with the company's response. All follow up inquiries should be directed to this BBB.
Here is a copy of the complaint which you filed. Please save this page (using your browser's save as function), or print it for future reference.
BBB of Siouxland, Inc.
505 Sixth Street, Suite 300
Sioux City, IA 51101
(712) 252-4501
(712) 252-0285
complaints@siouxcity.bbb.org
Consumer Complaint Form
---------------------------------------------------------------------
CONSUMER INFORMATION
Mr. Kirby Vandivort
1317 Abram Dr
Rantoul, IL 61866 US
Phone (day): 2172445711 Extension:
Phone (eve.): 2178929403
Fax:
email: kvandivo@ks.uiuc.edu
PIN Number: XXXX
---------------------------------------------------------------------
COMPANY INFORMATION
Gateway 2000
610 Gateway Drive PO Box 2000
North Sioux City South Dakota 57049 US
800-846-2000
WWW: www.gateway.com
--------------------------------------------------------------------
COMPLAINT INFORMATION
Complaint ID: 2699
Product or Service Involved: Computer Laptop
Brand/Manufacturer: Gateway
Model Name or Number: Solo 2500; P2-233; 13.3" screen
Date Purchased: 12/04/98
Order or Account Number#: cust # 16986764 ord # 40684254
Name of Salesperson:
Salutation:
First Name:
Last Name:
Nature of Complaint:
Problem first occured: 08/29/99
Company contacted on: 09/01/99
Consumer spoke to:
Salutation:
First Name: Mike
Last Name: badge # 76889
Consumer's Description of Complaint:
I had the screen on my laptop computer start messing up.
(two small
gashes appeared on it). The GW2k rep. that I talked to
said that it
didn't sound like I had broken it and told me to send it in
for
servicing (under warantee). I sent it in and when I got it
back the
screen was completely broken and pretty well unusable.
Upon contacting
them via email they said that they were sorry, etc, and
sent me a
shipping kit to send it back to them so they could get it
fixed. I
sent it back and they didn't actually ever fix it. They
just sent the
laptop back to me unfixed. I have a webpage that I URGE
you to look at
that has pictures and a complete, much more detailed
history of the
problem. It is at:
http://www.ks.uiuc.edu/~kvandivo/laptop
I am going to be at a computer conference for the next
week, so email
is the best way to contact me. Thank you for your time and
support.
Payment Information:
The customer has paid for the product.
Currency: US
Purchase price: around 2100
Amount in Dispute: 999 + 25s/h + tax
Method of Payment:
Desired Settlement: other
Additional Explanation (if any):
I want the screen fixed. It must have been a defective
screen.