(If you are getting here from a search engine, the whole story is
at <A HREF=http://www.omnux.com/kvandivo/laptop/>
http://www.omnux.com/kvandivo/laptop/</A> )




<PRE>
From kvandivo Sun Oct 10 12:36:33 1999
Date: Sun, 10 Oct 1999 12:36:33 -0500
From: Kirby Vandivort <kvandivo>
To: "Services, Online" <online.services@gateway.com>
Subject: Re: Reference Number:28205326
Message-ID: <19991010123633.A2879@caracas.ks.uiuc.edu>
References: <4723C186B349D211BDC90000C110E4B201F6915B@nsc-155.gw2k.com>
Mime-Version: 1.0
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X-Mailer: Mutt 0.95.5i
In-Reply-To: <4723C186B349D211BDC90000C110E4B201F6915B@nsc-155.gw2k.com>; from Services, Online on Fri, Oct 01, 1999 at 01:53:20PM -0500
Status: RO
Content-Length: 2056
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Hello:

I was sent the following email last Friday, but I haven't yet received
a shipping kit, and I was wanting to check and see what was up.

I got to thinking about it, and thought about one possible place for
error:  my shipping address.

I bought my laptop through my University book store.  So, it is quite 
possible that if you used the address that corresponded to the client
ID that you could have sent it to the wrong place.

However, as you are aware from the history of this problem, when I
returned the laptop for service via service number SV4230626 I
gave my current address which is:

Kirby Vandivort
1317 Abram Dr
Rantoul, IL  61866


THIS is the address that I reside at now.  So, I am still waiting on
my shipping kit.  I will be anxiously awaiting your response.

Thank you,

Kirby


On Fri, Oct 01, 1999 at 01:53:20PM -0500, Services, Online wrote:
> 
> 
> Hello Kirby, 
> 
> Thank you for your e-mail. We do apologize for the inconvenience this has
> caused. We have placed a service order for the system again (your new
> service number SV4380660). We are also going to send you a shipping kit to
> send the system in for service. The Web link you provided was really
> helpful, thank you! Please send the system in as soon as you get the service
> shipping kit so we can repair your system. 
> 
> Thank you for your patience. 
> 
> 
> 
> Online Client Support Team
> Gateway
> 
> **Please note: At this time we are not accepting attachments**
> 
> (c) 1999 Gateway 2000, Inc
> This information is subject to change without notice and
> is provided "as is" with no warranty.
> Gateway shall not be liable for any direct,
> indirect, special, incidental or consequential damages
> in connection with the use of this material.

-- 

Kirby Vandivort                      Theoretical Biophysics Group
Email: kvandivo@ks.uiuc.edu          3051 Beckman Institute
http://www.ks.uiuc.edu/~kvandivo/    University of Illinois
Phone: (217) 244-5711                405 N. Mathews Ave
Fax  : (217) 244-6078                Urbana, IL  61801, USA
</PRE>