(If you are getting here from a search engine, the whole story is
at <A HREF=http://www.omnux.com/kvandivo/laptop/>
http://www.omnux.com/kvandivo/laptop/</A> )




<PRE>
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Hello Kirby, 

Thank you for your e-mail. We do apologize for the inconvenience this has
caused. We have placed a service order for the system again (your new
service number SV4380660). We are also going to send you a shipping kit to
send the system in for service. The Web link you provided was really
helpful, thank you! Please send the system in as soon as you get the service
shipping kit so we can repair your system. 

Thank you for your patience. 



Online Client Support Team
Gateway

**Please note: At this time we are not accepting attachments**

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</PRE>