(If you are getting here from a search engine, the whole story is
at
http://www.omnux.com/kvandivo/laptop/ )
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Date: Sun, 10 Oct 1999 13:26:17 -0700
To: Kirby Vandivort
Subject: Re: Re: Reference Number:28205326 (KMM23722C0KM)
From: Gateway
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Hello Kirby,
Thank you for your e-mail.
You have contacted us through the Technical Section of our web page.
Your inquiry would be best addressed by one of our customer service
representatives in Online Services. Please click on the following link
to be taken to our Customer Service area to resubmit your issue to the
non-technical category:
http://www.gateway.com/support/contact/contact_tech2.shtml
Please remember that choosing the "Non-Technical Help" option will send
your message to the Client Service section dealing with Account
Information/Order Status, Billing Questions, Address Changes, etc.
Choosing "Technical Help" will refer you to a technician to assist in
troubleshooting technical issues.
If your issue pertains to Billing questions or concerns, you may also
contact Gateway Billing by e-mail at billing@gateway.com.
Thank you for choosing Gateway.
Online Client Support Team
Gateway
All brands and product names are trademarks or registered trademarks of
their respective companies.
**Please note: At this time we are not accepting attachments**
(c) 1999 Gateway 2000, Inc
This information is subject to change without notice and
is provided "as is" with no warranty.
Gateway shall not be liable for any direct,
indirect, special, incidental or consequential damages
in connection with the use of this material.
Original Message Follows:
------------------------
Hello:
I was sent the following email last Friday, but I haven't yet received
a shipping kit, and I was wanting to check and see what was up.
I got to thinking about it, and thought about one possible place for
error: my shipping address.
I bought my laptop through my University book store. So, it is quite
possible that if you used the address that corresponded to the client
ID that you could have sent it to the wrong place.
However, as you are aware from the history of this problem, when I
returned the laptop for service via service number SV4230626 I
gave my current address which is:
Kirby Vandivort
1317 Abram Dr
Rantoul, IL 61866
THIS is the address that I reside at now. So, I am still waiting on
my shipping kit. I will be anxiously awaiting your response.
Thank you,
Kirby
On Fri, Oct 01, 1999 at 01:53:20PM -0500, Services, Online wrote:
>
>
> Hello Kirby,
>
> Thank you for your e-mail. We do apologize for the inconvenience this
has
> caused. We have placed a service order for the system again (your new
> service number SV4380660). We are also going to send you a shipping
kit to
> send the system in for service. The Web link you provided was really
> helpful, thank you! Please send the system in as soon as you get the
service
> shipping kit so we can repair your system.
>
> Thank you for your patience.
>
>
>
> Online Client Support Team
> Gateway
>
> **Please note: At this time we are not accepting attachments**
>
> (c) 1999 Gateway 2000, Inc
> This information is subject to change without notice and
> is provided "as is" with no warranty.
> Gateway shall not be liable for any direct,
> indirect, special, incidental or consequential damages
> in connection with the use of this material.
--
Kirby Vandivort Theoretical Biophysics Group
Email: kvandivo@ks.uiuc.edu 3051 Beckman Institute
http://www.ks.uiuc.edu/~kvandivo/ University of Illinois
Phone: (217) 244-5711 405 N. Mathews Ave
Fax : (217) 244-6078 Urbana, IL 61801, USA