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From kvandivo@caracas.ks.uiuc.edu Tue Nov 30 09:05:13 1999
Date: Tue, 30 Nov 1999 09:05:13 -0600
From: Kirby Vandivort
To: complaints@siouxcity.bbb.org
Subject: Complaint ID: 2699 delay in closing file
Message-ID: <19991130090512.A14643@caracas.ks.uiuc.edu>
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Hello,
Yesterday I received a US mail letter from Myrna at your office
concerning the complaint that I had filed against Gateway in reference
to my laptop.
In the letter she said that if she did not hear from me by December 7
that she would close the file and assume that I was satisfied.
I am slightly concerned that this might not be enough time for
Gateway. Here is the process that has to be completed for this to be
done:
- Gateway is sending me a shipping kit.
- When I get the kit I will box the laptop up in the kit and mail it back
to them.
- They will work on it.
- They will send me the laptop with the new chassis.
Last time that they sent out a shipping kit it took them about 10 days
to get the shippping kit to me.
This time around, I haven't yet received the shipping kit, and I don't
see that there is any way that all of these things can be accomplished
by December 7. If you could hold the file open for an additional 2
weeks or so I would feel much safer about having a resolution in that
timeframe. I would be happy to send you another email when everything
is taken care of if you would like.
Thank you for your time and effort. The BBB is a terrific
organization. It is sad that our society _needs_ such an organization,
but you do a wonderful job.
--
Kirby Vandivort Theoretical Biophysics Group
Email: kvandivo@ks.uiuc.edu 3051 Beckman Institute
http://www.ks.uiuc.edu/~kvandivo/ University of Illinois
Phone: (217) 244-5711 405 N. Mathews Ave
Fax : (217) 244-6078 Urbana, IL 61801, USA