(If you are getting here from a search engine, the whole story is
at <A HREF=http://www.omnux.com/kvandivo/laptop/>
http://www.omnux.com/kvandivo/laptop/</A> )




<PRE>
From kvandivo@caracas.ks.uiuc.edu Fri Dec 17 10:02:15 1999
Date: Fri, 17 Dec 1999 10:02:15 -0600
From: Kirby Vandivort <kvandivo@caracas.ks.uiuc.edu>
To: scottadams@aol.com
Subject: Utter disbelief at a company's response to a problem
Message-ID: <19991217100214.A25876@caracas.ks.uiuc.edu>
Mime-Version: 1.0
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Scott,

I know that you are an amazingly busy man, but I've got a story that
you might find interesting.

I purchased a laptop computer from Gateway a while back, and the screen
ended up messing up.  Now, many months after the initial problem,
having to contact the BBB, etc etc etc., things are still screwed up,
but I'm basicaly happy with it.

I was talking to some friends about this, and one of them commented
that this would be a great thing to send to Scott Adams.  We were
trying to decide if you would be better off simulating the role of the
evil empire trying to screw over the customers, or the customer getting
screwed over by the evil empire.

Anyway, enough chit-chat.  I've got a web page with pictures and
extremely detailed information (what can I say?  I'm an engineer) on
what has "gone down".  Take a look at it if you can find the time!

Great comic strip!

-- 

Kirby Vandivort                      Theoretical Biophysics Group
Email: kvandivo@ks.uiuc.edu          3051 Beckman Institute
http://www.ks.uiuc.edu/~kvandivo/    University of Illinois
Phone: (217) 244-5711                405 N. Mathews Ave
Fax  : (217) 244-6078                Urbana, IL  61801, USA
</PRE>